0.		When was this FAQ last updated?
1.		How do I use the applet?
2.		Can I copy my favourite bookmarks from my PC on to the Online Favourites applet?
3.		I have already stored lots of my favourite web sites on my computer’s own favourites, do I have to add them to Online Favourites individually?
4.		What other information can I store about my bookmarks?
5.		Can I leave the Online Favourites applet going all the time on my computer without running up my telephone bill?
6.		Do I have to be connected to the internet to make changes to my Online Favourites?
7.		What are Bookmarks, Favorites and URLs ?
8.		Can anyone else look at my bookmarks?
9.		Where are my bookmarks stored?
10.		Is there a way to back up my Online Favourites to my PC?
11.		I have forgotten my Username/ Password.
12.		I am having difficulty logging in. My Username and Password don't seem to work.
13.		When I register and then click 'Submit', the Registration screen reappears and the password I have chosen is blank.
14.		Can I change my Person Profile information?
15.		Do you have other services planned?
16.		What browsers do you support?
17.		What is an applet?
18.		I am having difficulty distinguishing which items I have highlighted in the applet.
19.		Is there a 'light' or 'read only' version of the applet?
20.		What does the Download Option do?

 

When was this FAQ last updated? 14-JUL-00:12:00 How do I use the applet? For instructions on how to use the applet, please visit the Help Desk and the Check It Out page. The Check It Out page also describes how to access the applet menu and the functions it will allow you to perform. Can I copy my favourite bookmarks from my PC on to the Online Favourites applet? Yes, once you have registered with Online Favourites and you have the applet running on your screen, you may upload your existing bookmarks by selecting 'Upload' from the applet Menu. (Remember: you can open the menu by clicking on the Options symbol or right clicking your mouse). I have already stored lots of my favourite web sites on my computer’s own favourites, do I have to add them to Online Favourites individually? No. Once you have registered with Online Favourites, you can then upload all your favourites from Microsoft Favorites or Netscape Bookmarks and reorganise them into folders in your applet. What other information can I store about my bookmarks? When you save a bookmark you can add additional information about it in the Add Bookmark window. You can access this information again by selecting Properties from the applet Menu. Can I leave the Online Favourites applet going all the time on my computer without running up my telephone bill? Yes. Once you have logged on to Online Favourites and your applet appears, you can then log off from the web site. The applet can be left on the screen or minimised for use later without any extra telephone costs. Do I have to be connected to the internet to make changes to my Online Favourites? No. Once you have downloaded the applet you can make changes even if you lose or close the connection. The only thing to remember is that in order to save your changes you must first re connect to the internet. Make sure you save your changes before you log on to Online Favourites again. What are Bookmarks, Favorites and URLs ? These are all different names for web site addresses. URL stands for Universal Resource Locator. Bookmarks are how Netscape refer to URLs and Favorites is the term used by Microsoft Internet Explorer. Can anyone else look at my bookmarks? No. Your applet can only be accessed with the correct password. You can also further protect folders or bookmarks with a private password. All content is stored by Online Favourites and treated as private and confidential. Where are my bookmarks stored? Your bookmarks are stored in a state-of-the-art database from Oracle Corporation. Nine out of 10 of the world’s most-used web sites use Oracle technology to reliably manage their data and deliver value to customers. Is there a way to back up my Online Favourites to my PC? We are planning to enable you to back up your Online Favourites bookmarks to an HTML file, which you will be able to import into Netscape Communicator and or Microsoft Explorer. I have forgotten my Username/ Password. If you have forgotten your password we can either remind you what it is or we can inform you by email. Click on the "Forgotten password?" text at the bottom of the Log In section on the right of your screen. If you have forgotten your Username please send an email to service@onlinefavourites.com and let us know your name, password and usual email address and we will let you know by return. I am having difficulty logging in. My Username and Password don't seem to work. Your Username and Password are both case sensitive and limited to 10 characters each. If you have used more than 10 characters try typing just the first 10 characters. E.G. "supercharger" becomes "supercharg." When I register and then click 'Submit', the Registration screen reappears and the password I have chosen is blank. Make sure that you a clicking 'Submit' at the bottom of the Registration Page and not underneath the Login section on the right of your screen. Can I change my Person Profile information? You can change your Personal Profile information by updating the Profile Page which you can get to by selecting Person Profile from the applet Menu. Do you have other services planned? Yes. We believe that there is much we can do to help you manage your bookmarks better and get more from the internet. We are working on it, so watch this space. What browsers do you support? Online Favourites is recommended for use with Microsoft Internet Explorer version 4.0 and above and Netscape Communicator version 4.6 and above. What is an applet? An applet is a program written in Java, which transfers to your computer and runs within the browser. It is capable of delivering fully dynamic and interactive content. Java is an object-oriented programming language developed by Sun Microsystems Inc. I am having difficulty distinguishing which items I have highlighted in the applet. You can change the colour of items (Bookmarks or Folders) you have selected by clicking your preferred choice from the colours shown at the bottom of the Person Profile screen. The default colour is shown in the top left but people with colour blindness may find it easier to distinguish some of the other colours. Is there a 'light' or 'read only' version of the applet? Yes, it is possible to download your Online Favourites in 'Read Only' mode. You can do this by prefixing your Password with the letters 'RO' when you log in. In this mode your bookmarks can be downloaded incrementally (if you have selected Incremental in the Download Option in Person Profile) which means they will download only once you have selected the Folder containing them This makes the initial download quicker. If you decide you would like to edit your Online Favourites having logged in in Read Only format then you can select the Editor function in the applet menu to do so. What does the Download Option do? Download Option is selected at Registration or later when you modify your Person Profile. The options are Incremental and All At Once. Incremental is used when you acess your Online Favourites in Read Only format and means that your bookmarks only download once the Folder containing them has been selected. This speeds up the download process and is useful for people who have many thousands of bookmarks.